| Joulediamonds.co.uk Product Policies & Legal Notices In case you have any queries please feel free to contact our diamond and jewellery experts at service@Joulediamonds.co.uk or 020-8144-2808. Read the detailed information below to find out about our policies. Pricing and product availability If you happen to like any particular jewellery and due to heavy demand it is out of stock, you can call us and we would inform you about the possible availability of the item. Sometimes we are unable to post prior notification of the stock details due to the bulk orders that we receive. If this situation occurs we would personally notify you and help you figure out another item. It is our constant effort to avoid any kinds of errors but occasionally, due to some fault in the system the information displayed may be incorrect. We reserve the right to identify and correct all inexact prices and also at the same time change the pricing without prior notice. We sincerely apologise for any inconvenience caused to you. In case of any queries please feel free to contact our diamond and jewellery experts at service@Joulediamonds.co.uk or 020-8144-2808. Sale of individual settings Our exquisite settings are available for sale only along with the purchase of a diamond. Joulediamonds.co.uk bare and void settings are not for individual sale. Special Order form If you are looking for a particular kind of a diamond and couldn’t find it in our catalog, then fill our Special Order form to place your request for your desired diamonds. You can also call us at 020-8144-2808 to speak to our jewellery expert. Canadian Diamonds We also have wide range of high-quality Canadian diamonds. To place order for Canadian diamonds contact our diamond and jewellery expert at 020-8144-2808 Loose Coloured Diamonds At this point of time, we are not selling any loose coloured diamonds. Before setting view your diamonds If you wish to view your diamonds before it is set then once you made the purchase Joulediamonds.co.uk will send you your diamonds. You can view and send it back to us and we would make your customised ring. The shipping charges of delivery of diamond and finished ring will be paid by us. For more details view our Return Instructions. Resize your ring In case your ring doesn’t fit, Joulediamonds.co.uk will resize it free of cost within 45 days of its original shipment. The process of resizing takes 10-14 working days approximately. Custom Jewellery Presently, modification of jewellery is not done. You can always make your own combination of settings and certified diamonds to make exclusive pendant. ring and earrings Mode of Payment Following are our easy payment methods:
Funds on your bank account are used when you swipe your debit card for any purchase and your bank would treat it differently from a credit card. The most important difference would be that your debit card might have a daily charge limit which might forbid us from dispensing your order. In such occurrences we will inform you. Optional method:
To redeem your gift certificate online it is advisable that you use your credit card, so that we can verify your identity and also avoid any kind of counterfeit use of your gift certificate. Until your order exceeds the amount of your gift certificate we will not charge from your credit card. In case you are unwilling to use your credit card for redeeming then call our customer service at 020-8144-2808. You cannot redeem your gift certificates for cash nor transferable and cannot be used for a cash refund. You can use the same Gift Certificate Number for future purchases and view your certificate balance at any point of time. Joulediamonds.co.uk cannot not be held responsible for any kind of lost or stolen certificates. The gift certificates can be only redeemed at http://www.joulediamonds.co.uk. 1/10 of one cent is the cash value of certificate. The expiry date of your Gift certificate would be listed on the printed certificate or on your gift certificate email (does not apply to California or where prohibited by law). Insured Shipment Shipment of your order is always risk free as we insure each and every order of yours. For orders above £750 we require a signature regardless of any signature waivers made by you with FedEx. Alternate Shipping Addresses If you want we can ship your order to an alternative address apart from your billing address and we require the address to be filed with your credit card company to ensure full security against any kind of fraud charges against your credit card. International Shipments Orders under £10,000 will be shipped to APO and FPO addresses via USPS priority mail. We also deliver to Canada and the UK to know product availability and policies for these countries please visit Joulediamonds.co.uk Canada and Joulediamonds.co.uk UK web sites respectively. Delivery on Saturday If you are unable to receive your order on a weekday then we can arrange for a deliver on Saturday with the help of FedEx Saturday Service. This service is available in all major UK cities but is subject to availability. In case Saturday Service is unavailable in your area then we will arrange for you to collect your order from FedEx World Service Center. If you want to avail for these services then you can call at 020-8144-2808 to talk to our diamond and jewellery expert. Diamond Certificates Our loose diamonds are accompanied with diamond grading report also known as diamond certificate. These reports are very extensive in length as they are detailed documentation by diamond grading experts of two most highly recognised certification labs, hence making it very expensive to get a diamond grading report. Hence we want you to include the grading report with each returned diamond. Any return without the grading report and appraisal will be charged with replacement fee. Laser Inscriptions Signature Collection of Joulediamonds.co.uk is laser inscribed along with many of our diamonds. If the diamond you desire to buy and doesn’t have a laser inscription, it is recommended by us that you send the diamond to a grading lab to engrave the diamond. Sales Tax At present, sales tax is only levied on orders shipped to addresses in UK. Sales and Price Reductions Joulediamonds.co.uk always provides you with great value deals and low prices and our price is final. Easy Returns For you to make the perfect choice our return policy is very flexible. In case you are not quite satisfied with your order, you can return the item without custom engraving, in its original form within 30 days of the date of shipment. For more details read 30-Day Returns Policy. Comparison Purchase Comparison purchase is the practice of buying many items at the same time to compare and keep the best one. Joulediamonds.co.uk does not allow comparison purchase to keep the prices as low as this kind of purchase roots to inventory overhead and unnecessary restocking. If you have any queries regarding the quality of a jewellery piece, please call us at 020-8144-2808 to talk to our Diamond and jewellery experts. Information on Our Web Site It is our best effort at Joulediamonds.co.uk that to provide you with an extensive and detailed online catalog for you to view our products with great details. Some of the items on the photographs may appear larger or smaller than actual size due to different monitor sizes, slight variations can be found in colour and sizes. It is our aim to provide you with maximum information about all the items to make your purchase much easier and also for you to see clearly the shape and beauty of the specific item. In accordance with FTC regulations and industry standards, Joulediamonds.co.uk states that there would be a variation of 0.05 carats from the mentioned weight in the total carat weight of all purchases. The displayed dimensions of our entire product range are provided to us by our manufacturers. The manufacturer measures the width and length for any convex or rounded jewellery, before rounding the metal and hence some difference might occur in the measurements after the end of the process. For items containing multiple diamonds, we provide with the average grade and measurement for colour, cut and carat. We derive the averages by adding all grades and measurements which comprises in the inventory with the particular piece of jewellery and then compute the closet mean. Our Policy on Conflict Diamonds Our diamonds are sourced from the most reputed and acknowledged suppliers, who like us also, strictly implement the policy of Kimberley Process, an International system that keeps a check on the trading of diamonds to make sure that they are from conflict free zone. Read more to know all the steps taken by Joulediamonds.co.uk to ensure that the diamonds are conflict free. Legal Notices Under any circumstances Joulediamonds.co.uk cannot be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of any form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you want to know more, please feel free to contact us and talk to our diamond and jewellery expert at service@Joulediamonds.co.uk or 020-8144-2808. Billing Provided By: VFM Consulting Ltd. Suite 302, 315 Chiswick High Road, London - W4 4HH |
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